Fees & Payment Policy

COCOMODO Homes, having its registered office at [Insert Address] (“Cocomodo”, “we”, “us” or “our”), owns and operates its website and/or mobile platform (collectively referred to as the “Platform”), through which it offers furniture and related products (“Products”) for purchase by users (“User”, “you”, or “your”).

What is this Fees & Payment Policy?

This Fees & Payment Policy (“Policy”), along with our Terms of Use, outlines the accepted payment methods and the procedures governing payments made on the Cocomodo Platform.

Our goal is to ensure a smooth, secure, and user-friendly payment experience while maintaining appropriate safeguards to protect any financial information shared by Users.

By accessing, browsing, or making a purchase on our Platform, you agree to be bound by this Policy. If you do not agree, you are advised to discontinue use of the Platform.

Fees and Payment Options

1. Platform Usage Fees

Cocomodo currently does not charge any fee for browsing the Platform. However, we reserve the right to introduce charges for certain features or services in the future. Continued use of the Platform after such changes will be deemed as your acceptance.

2. Accepted Payment Methods

To provide convenience, we offer multiple payment options, which may be updated from time to time without prior notice:

  • Net banking

  • Credit cards (select issuers)

  • Debit cards (select issuers)

  • Digital wallets and prepaid payment instruments

  • Any other payment modes introduced periodically

We strive to support a wide range of banking channels, including international cards where applicable.

3. Payment Acceptance

All payments are subject to approval at Cocomodo’s discretion. We reserve the right to decline or cancel any transaction.

For verification purposes, we may request valid identity proof (e.g., PAN card). Failure to provide such documentation may result in rejection of the transaction.

4. User Responsibility

Users must provide accurate and complete payment details. You agree:

  • Not to use any payment method that is unauthorized or not legally owned by you

  • To maintain confidentiality of your financial information

Cocomodo shall not be liable for any loss arising from unauthorized use of your payment details.

5. Payment Issues & Liability

Cocomodo is not responsible for losses arising due to:

  • Unauthorized transactions (including gift cards or vouchers)

  • Exceeding card or bank limits

  • Technical errors during payment processing

  • Transaction failures beyond our control

6. Transaction Monitoring

We may impose limits on transaction volumes or frequency. Transactions may be declined or delayed if:

  • They exceed permissible limits

  • Suspicious or unusual activity is detected

In such cases, Cocomodo reserves the right to cancel orders or delay dispatch without liability.

7. Pricing & Taxes

All product prices displayed on the Platform are inclusive of applicable taxes unless stated otherwise.

Despite careful pricing checks, discrepancies may occur due to technical errors:

  • If the product’s actual price is lower:
    Users must notify us within 24 hours of delivery. Upon verification, the difference will be refunded within 15 days.

  • If the actual price is higher:
    We may hold the order until the difference is paid. If the User chooses not to proceed, a full refund will be processed within 15 days.

    7. 1 Pricing & Taxes

  • All Products listed on the Cocomodo Platform are inclusive of applicable taxes, unless stated otherwise. By placing an order, you agree to bear all associated costs, charges, and taxes, including but not limited to GST, duties, and applicable levies.

  • While we make every effort to ensure accurate pricing through thorough verification processes, there may be rare instances where pricing discrepancies occur due to technical errors, system delays, or unforeseen issues during or after the purchase process.

  • In such cases, Cocomodo reserves the right to take appropriate corrective action in the event of any difference between the listed price and the actual maximum retail price of the Product.

Refund requests must be sent to our support email.

8. Bank & Payment Gateway Terms

Payments are also subject to the terms and conditions of your respective bank, card provider, or financial institution. Any refusal or failure of payment by them is beyond our control.

9. Third-Party Payment Providers

Cocomodo may partner with third-party payment processors, banks, and logistics providers to facilitate transactions. Payments may be routed through legally compliant nodal accounts as per applicable regulations.

10. Unauthorised Transactions

If you notice a transaction that you did not authorise:

  • First verify with family members or authorised users

  • If still unrecognised, report it to us within 10 days for investigation

11. Invalidated Payments

If a payment is later reversed or invalidated:

  • The User must repay the amount within 5 days of notification

  • Failure to do so may result in legal action at the User’s risk and cost

Customer Support

For any queries related to payments, you can contact us:

F-10/15, Golf Course Road, DLF Phase 1, Gurugram, Haryana - 122022 India

Phone: +91-87007 06032

rococomilanoggn@gmail.com